Frequently asked questions - Candy Crush Saga for Android, iPhone and Online

How many levels are there? Candy Crush Saga currently has 215 levels for iOS and Android and 335 on Facebook What do I have to do to complete a level? To complete a level in the game they need to achieve these two objectives: Achieve a score that will earn you at least 1 star. Complete the challenge that is explained at the beginning of each level. How to earn points? When three or more candies of the same color connect next to each other and burst you earn points. The goal is to earn as many points as possible to achieve 1, 2 or 3 stars. What are the game modes? It has several game modes, each with a different challenge: Move and score: In this game mode you have a limited number of switches before running out of movements. If you have not reached the necessary score to earn at least 1 star, then do not pass the level. Jelly: In this game mode the game board behind the candy is covered with jelly. Remove the jelly, matching the caramel on the top of the jelly. If you can't eliminate all jelly before running out of movements, then the level will fail. Ingredients: In this game mode, the ingredients will appear on the game board. Collect these ingredients by taking them to their delivery point. If they do not knock down all the ingredients before running out of movements, then the level will fail. Limited time: In this game mode there is a time limit. If you have not reached the necessary score to earn at least 1 star, when time runs out, then you will lose. Candy: In this game mode, you have the task of collecting a series of candies. This is done by removing the wanted candies. If you have not collected all the desired candies before running out of movements, then they lose the level. What is a special sweet? There are a variety of special candies that appear when making more complex pairing combinations. You can also mix all kinds of special sweets for which they will cause surprising effects. Some of those special candies are the following: Matching four candies in a row or column creates a striped candy. Matching striped candy erases the entire row or column. Equivalent of five candies in the shape of a T or an L creates a wrapped candy. Matching a wrapped candy clears a 3 by 3 box of candies. Matching five candies in a row creates a color bomb. The combination of a color bomb with any color candy will erase all candies of that color. Matching a candy wrapped with a striped candy will create a super giant candy that brightens several rows up and across the board. What happens with life? In Cady Crush Saga at the beginning of the game they have 5 lives. If you fail a level, you will lose a life, however this life is replenished (it is free) after 30 minutes. If you cannot wait to receive another life, you can also choose to shop at the Shop Yeti store or ask your friends to send you lives if they are connected to Facebook. Is it possible to finish the game without buying charms? Yes, this is in fact very common, most people who complete all levels in the game have not bought any charm. When will they be adding new levels? It is trying to make a game update every 3 weeks. Most of these changes will also include new levels and lots and lots of fun things. Charms How are they used? Charms are always available, but can be activated and deactivated. Some charms, such as the charm of frozen weather, can be activated and deactivated from the map screen, right next to the thrusters. Other charms, such as striped charm, are used within the level during the game, and can be accessed by pressing the corresponding button in the upper left corner of the screen. The charm of life is always activated. How does The Charm of Lives work? The Charm of Lives increases the maximum number of lives from 5 to 8, which means that the game will regenerate up to 8 daily lives. You will also have 8 lives if you buy a full life recharge by having the charm.


Boosters are much cheaper than most charms and can be very useful if you are in a hurry or if you are stuck on a particularly difficult level. How are reinforcements used? Some promoters are activated on the screen on the right before entering a level. For example, color pump boosters allow you to start the level with a free color bomb, or the Jelly Fish Booster, which makes Jelly Fish appear randomly during game level playback. Other promoters can be activated during the game by pressing the corresponding button in the upper left corner of the screen. For example, the Hammer Lollipop allows you to remove any candy from the game board.

Compatibility and problems

If I reinstall the game on my mobile, do I lose progress? If you have played during the connection with Facebook, your progress will be saved in the Facebook account and will not be lost. However, if they have played offline (not connected to Facebook), the progress is saved locally on the device, and will be lost when the application is deleted or the phone is restored to factory settings. Error # 111858 when trying to connect the device with Facebook. How can I solve this problem? Go to Settings on the device, tap on "Development Options", there go to "Applications" and set that the option "Do not save option activated" is not checked. The game crashes when I enter a level. What to do? A hunting accident is usually caused by memory problems in the device. The best way to solve these problems is to restart the device. They bought an item from the store, but it doesn't appear. Why? Sometimes mobile phones have a very weak Internet connection. After completing a purchase, the Apple iTunes store has to send a “OK BUY” back to the game, confirming that the payment was successful. If the Internet connection is lost when this message is sent, your purchase does not arrive correctly. If this happens, go to the Yeti store in the game and press the "RESTORE" button to restore your iTunes purchases. If this does not solve the problem, please check your receipt, which will be sent by email. For Android users , please uncheck the option "Do not save activities from" the option that is found under "Settings> Developer" on your device.

Facebook Connection

Do I need a Facebook account to play? No, you can play the entire game without having to connect to Facebook. You can also play without having an Internet connection. They connected to Facebook, but their Facebook progress does not appear on the mobile. Why? When they are on the map, there is a small symbol at the bottom right of the screen. If that symbol is red, it means that synchronization with your Facebook account has failed. If it is green, the synchronization is complete. When synchronization fails, it may be because the internet connection is very bad. Know that the game supports multiple connections with different Facebook accounts. If you log out of Facebook, your local progress will be restored once you start it again. If they log in with another Facebook account, then the progress of that moment will be recorded in the account.

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